This section is from the book "Practical Real Estate Methods For Broker, Operator & Owner", by Thirty Experts. Also available from Amazon: Practical Real Estate Methods for Broker, Operator, Owner.
Handling tenants requires great tact and sound judgment. Make your tenants your friends, safeguard their rights, don't draw too close a line in the matter of repairs. Distinguish between sluggish payers and habitually careless tenants. Handle dispossess proceedings with care. Sometimes tenants simply try to be dispossessed in order to get out of a building. In some cases it is wise to let the rent run over if a good tenant is temporarily out of cash and has prospects of coming around all right. If he has no money and no prospects, dispossess him. But if it can be avoided, do not dispossess a tenant until the renting season for the locality. If the tenant is honorable he will probably pay his rent eventually, and the majority of tenants want to be honorable.
In all of these matters remember that an owner who has suddenly inherited a property knows little about handling it. If not wisely guided, he is almost certain to make trouble with tenants or to be too lenient with them. The ideal owner is the man who has bought his property with hard-earned money. He has a broader knowledge of business men and business conditions.